Responsive recruiter
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k) matching
- Dental insurance
Office Administrator (Front Office Lead)
Location: Las Cruces, NM
Employment Type: Full-Time
Reports To: Executive Director
Position Summary
The Office Administrator serves as the primary front office representative and is responsible for managing day-to-day administrative operations of the clinic. This role oversees patient scheduling, intake, and communication while ensuring smooth front-office workflows and excellent patient experience. The Office Administrator acts as the central coordination point between patients, clinical staff, and leadership.
Key Responsibilities
Employment Type: Full-Time
Reports To: Executive Director
Position Summary
The Office Administrator serves as the primary front office representative and is responsible for managing day-to-day administrative operations of the clinic. This role oversees patient scheduling, intake, and communication while ensuring smooth front-office workflows and excellent patient experience. The Office Administrator acts as the central coordination point between patients, clinical staff, and leadership.
Key Responsibilities
- Front Office Operations (Primary Function)
- Serve as the first point of contact for patients, visitors, and incoming calls
- Manage patient scheduling, confirmations, and rescheduling
- Oversee check-in/check-out processes, including intake documentation and insurance verification
- Ensure accurate and timely entry of patient information into EMR systems
- Maintain an organized, professional, and efficient front desk environment
Administrative Coordination
- Coordinate daily patient flow with clinical staff to minimize delays and maximize efficiency
- Monitor schedules and proactively address gaps, cancellations, or overbooking issues
- Maintain office supplies, forms, and front-desk documentation standards
- Support internal communication between front office, providers, and leadership
Billing & Intake Support
- Assist with insurance verification, authorizations, and patient financial responsibility communication
- Support collection of copays, balances, and accurate documentation of payments
- Ensure completeness and accuracy of intake paperwork to support billing processes
Customer Service & Patient Experience
- Deliver prompt, professional, and courteous service to all patients
- Address patient questions and escalate concerns as appropriate
- Maintain a welcoming and organized front office environment aligned with company standards
Compliance & Documentation
- Ensure compliance with HIPAA and internal documentation requirements
- Maintain secure and organized handling of patient records
- Support audit readiness by ensuring documentation accuracy and completeness
Qualifications
Required
Required
- Bilingual (English/Spanish) required
- 2+ years of front office or administrative experience (healthcare preferred)
- Strong customer service and patient interaction skills
- Experience with scheduling systems and/or EMR platforms
- Proficiency in Microsoft 365 (Outlook, Teams, Excel)
- Strong attention to detail, organization, and multitasking abilities
Preferred
- Experience in an outpatient clinic setting
- Familiarity with insurance verification and basic billing workflows
Work Environment
- Fast-paced, patient-facing clinic environment
- Continuous interaction with patients, staff, and providers
- On-site role in Las Cruces, NM
Compensation & Benefits
- Competitive hourly compensation based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan options
Compensation: $18.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Southwest Sport and Spine Center, Inc.
Join Our Team
Are you ready to be part of a game-changing team? At FYZICAL Therapy & Balance CentersⓇ, the opportunities are limitless! We are looking for passionate individuals who are excited to push themselves and their clients beyond expectations. Our team is high-energy, treating clients with dignity and empathy, and working hard to improve lives through physical therapy, occupational therapy, and athletic training.
Our greatest asset is our people. We hire professionals who enthusiastically embrace advances in research, technology, science, and healthcare. In return, our teams enjoy a superb working environment and unique opportunities for personal and professional growth. If you strive to be the best at what you do and want to be rewarded for it, you’ve found the right place.
About Southwest Sport & Spine Center, Inc.
Founded in May 2000 by Denise and John Campbell, Southwest Sport & Spine Center, Inc. specializes in comprehensive, non-invasive health care services tailored to meet the unique needs of our community. We thrive on the challenge of treating patients who require more than traditional health care can offer. Our commitment to teamwork drives us to improve the lives of both our patients and staff.
Our business mantra, "Put the Patient First," guides us in seeking advanced education and technology to provide top-tier services. We believe in treating the whole person, recognizing that every patient is unique. Today, we are a cutting-edge, research-based company focused on patient-centered care, empowering you to take control of your health. We are proud to offer a comprehensive approach and invite you to learn more about us at www.swsportandspine.com.
Company Website: www.fyzical.com
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