Southwest Sport and Spine Center, Inc.

IT Support Specialist

Location

Las Cruces, NM

Type

Full Time

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Position: IT Support Specialist
Company: Southwest Sport and Spine Center, Inc. & Affiliates
Location: Las Cruces, NM with occasional travel to the El Paso area
Position Type: Full-time
Reports To: Director of Communications 

Southwest Sport & Spine Center, Inc. is looking for an IT Support Specialist to provide immediate support for hardware and software issues, conduct basic training, and administer network systems. The ideal candidate will have excellent communication skills, maintain detailed records, and possess strong problem-solving abilities. Compensation is based on experience. 

Essential Functions 
- Troubleshoot hardware, software, and network issues
 - Install, configure, and update desktop systems
 - Test and deploy new hardware and software
 - Resolve helpdesk tickets efficiently and professionally
 - Coordinate equipment repairs and replacements
 - Train end users on software and systems
 - Support onboarding by ensuring new employees are tech-ready
 - Travel to branch locations as needed for on-site support 

Qualifications 
- 1–3 years of IT support experience
- Associate degree or certifications (e.g., CompTIA, HDI, ITIL, Microsoft, CCNA)
- Strong interpersonal and customer service skills
- Proficiency with Windows 10/11 and Microsoft 365
- Solid troubleshooting skills for hardware and networking
- Familiarity with Active Directory and network security
- Understanding of TCP/IP networking fundamentals
- Excellent written and verbal communication skills
- Time-management 
 
Physical Requirements 
- Manual dexterity, general strength, and endurance
- Lift: 5–35 lbs. routinely; push up to 150 lbs.
- Carry: 5–10 lbs. for 40–50 feet
- Grip: Sustain 40–50 lbs. for 1–2 minutes
- Occasionally view screens and use keyboards for up to 1 hour 

HIPAA Compliance 
This role requires access to Protected Health Information (PHI/EPHI) in accordance with HIPAA’s “minimum necessary” standard. 
Compensation: $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.fyzical.com

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