Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Medical Call Center Representative for our busy ENT Practice-
- CALL CENTER LOCATED IN VIRGINIA BEACH
- THIS IS AN IN PERSON POSITION- NOT REMOTE
- Monday - Friday 8am- 5pm
Principal Duties and Responsibilities:
- Schedule Appointments for patients.
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into EMR.
- Schedule appointment correctly – review appointment date, time, location, and provider name with caller. Know each provider’s scheduling preferences, and keep all schedules as full as possible.
- Inform caller of items to bring to appointment, to include insurance card, medications, and office visit fee.
- Remind caller to arrive 30 min. before scheduled appointment to complete paperwork/tablet.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of our organization. Remain conscious of the length of time you are on the phone with a patient.
- Act as a liaison for the patients and the practice:
- Direct calls or take messages for other departments based on company policies and procedures.
- Use sound judgment in handling calls, especially with upset patients.
- Have an understanding of when to escalate calls to physicians/practice manager/triage nurse.
- Service Patients:
- Route incoming faxes as appropriate.
- Make calls to reschedule appointments when necessary.
- Provide assistance with mailings and other projects as call volume permits.
- Other reasonably related duties as assigned by supervisor or manager.
Qualifications:
- Ability to handle confidential and sensitive information. (HIPAA)
- Ability to communicate effectively on the telephone.
- Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
- Ability to handle a “call center” environment; work quickly and multi-task.
- Ability to exercise good judgment to handle calls appropriately.
- Ability to demonstrate good customer service.
High School or GED required. One year of experience in customer service and/or related clinical environment preferred, as well as a working knowledge of medical terminology.
Eastern Virginia Ear, Nose & Throat Specialists
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